Frequently Asked Questions Mobile Apps

Devices operating on Android 12 and below are more vulnerable to security risks as they no longer receive security updates from Google. When there are no regular security updates, new flaws remain unaddressed and attackers can exploit them to install spyware, steal your data and take control of your devices.

Our utmost priority is to ensure data protection and security for our SAFRA mobile app users. For the small group of users who cannot access the SAFRA mobile app, they can still access most of the same functionalities on the m.safra.sg web portal to minimise any inconvenience to them.  

If your mobile device is of Android 12 and below, you may not be able to see the SAFRA mobile app listed in the Play Store, or if it is visible, there will be an indication that it is not compatible for download. 

Check that your SAFRA account login details (Member ID / email address and password) are correctly entered. You can reset your password if required, via Forgot Password. If you are still unable to log in, you can try uninstalling and re-installing the app again. 

Apple devices operate on a different operating system. The SAFRA mobile app will continue to operate on iOS 13 and above, which provides adequate data protection and security.  

Most of the functionalities on the SAFRA mobile app are also available on the m.safra.sg web portal, except for Facility Capacity tracking and Nearby Benefits. There will also be differences in the user interface and navigation of both platforms.

Access our web portal at https://m.safra.sg. Use the same account login details (Member ID / email address and password) as your SAFRA mobile app. If you have forgotten your member ID, you can click on Forgot Member ID to retrieve it. If you have forgotten your password, you can click on Forgot Password to reset it.